UI / UX Design
BANK OF AMERICA MOBILE APP DESIGN
Enhancing Experience Through Mobile App Feature Development: Addressing the Need for Real-Time Fraud Claim Tracking in Mobile Banking
Year :
2022
Industry :
Fin Tech
Client :
Bank of America
Project Duration :
3 Months
Problem: Lack of customer insight and long call hold times
Bank of America customers are experiencing significant frustration due to the necessity of making phone calls to inquire about the status of their fraudulent activity claims. This process, which often involves lengthy hold times, not only leads to extended wait periods and customer dissatisfaction but also increases operational costs for the bank.
Solution: UI Update and Internal Status Update Feature
We addressed this issue by developing a mobile app feature that enables users to view updates on their fraud claims directly within the application, eliminating the need to call. Thus, freeing agents to redirect their time to other resources and giving customers agency to check their own claims.
Due to ongoing development and confidentiality considerations, I am unable to share images at this time.
$1.1 Mil
$1.1 Mil
Projected savings per year
644
Hours Saved
24/7
24/7
Real-time claim status access
More Projects
UI / UX Design
BANK OF AMERICA MOBILE APP DESIGN
Enhancing Experience Through Mobile App Feature Development: Addressing the Need for Real-Time Fraud Claim Tracking in Mobile Banking
Year :
2022
Industry :
Fin Tech
Client :
Bank of America
Project Duration :
3 Months
Problem: Lack of customer insight and long call hold times
Bank of America customers are experiencing significant frustration due to the necessity of making phone calls to inquire about the status of their fraudulent activity claims. This process, which often involves lengthy hold times, not only leads to extended wait periods and customer dissatisfaction but also increases operational costs for the bank.
Solution: UI Update and Internal Status Update Feature
We addressed this issue by developing a mobile app feature that enables users to view updates on their fraud claims directly within the application, eliminating the need to call. Thus, freeing agents to redirect their time to other resources and giving customers agency to check their own claims.
Due to ongoing development and confidentiality considerations, I am unable to share images at this time.
$1.1 Mil
$1.1 Mil
Projected savings per year
644
Hours Saved
24/7
24/7
Real-time claim status access
More Projects
UI / UX Design
BANK OF AMERICA MOBILE APP DESIGN
Enhancing Experience Through Mobile App Feature Development: Addressing the Need for Real-Time Fraud Claim Tracking in Mobile Banking
Year :
2022
Industry :
Fin Tech
Client :
Bank of America
Project Duration :
3 Months
Problem: Lack of customer insight and long call hold times
Bank of America customers are experiencing significant frustration due to the necessity of making phone calls to inquire about the status of their fraudulent activity claims. This process, which often involves lengthy hold times, not only leads to extended wait periods and customer dissatisfaction but also increases operational costs for the bank.
Solution: UI Update and Internal Status Update Feature
We addressed this issue by developing a mobile app feature that enables users to view updates on their fraud claims directly within the application, eliminating the need to call. Thus, freeing agents to redirect their time to other resources and giving customers agency to check their own claims.
Due to ongoing development and confidentiality considerations, I am unable to share images at this time.
$1.1 Mil
$1.1 Mil
Projected savings per year
644
Hours Saved
24/7
24/7
Real-time claim status access